Important Notice: LVN360 is an editorial and affiliate website. We do not sell, stock, ship, or fulfil products directly. Any purchases made through our affiliate links are handled entirely by the retailer (Beurer). All returns, refunds, exchanges, and after-sales queries must be directed to Beurer directly.
1. Our Role
lvn360 publishes editorial product reviews and provides links to third-party retailers. We are not a shop, marketplace, or reseller. We do not:
- Accept orders or process payments
- Hold stock or ship products
- Process returns or refunds
- Provide product warranties or after-sales support
When you click an affiliate link on our website and make a purchase, you are buying directly from the retailer. The retailer's terms and conditions, returns policy, and warranty provisions apply to your purchase.
2. Returning Products Purchased via Our Links
If you have purchased a product through one of our affiliate links and wish to return it, you should contact the retailer directly. For products purchased from Beurer:
Beurer UK
Website: www.beurer.com/uk
Visit the Beurer website for their current contact details, returns address, and returns process.
3. Your UK Consumer Rights
As a UK consumer, your statutory rights are protected under the Consumer Rights Act 2015. These rights include, but are not limited to:
- Right to cancel: For online purchases, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason (cooling-off period). This right applies to purchases made from the retailer, not from lvn360.
- Right to a refund: If you cancel within the cooling-off period, you are entitled to a full refund within 14 days of the retailer receiving the returned goods.
- Faulty goods: If the product is faulty, not as described, or not fit for purpose, you have the right to a repair, replacement, or refund from the retailer under the Consumer Rights Act 2015.
- Guarantee: The FM 120 comes with a 3-year manufacturer's guarantee from Beurer. This is in addition to your statutory rights.
4. Issues with Your Order
If you experience any issues with a product purchased through one of our affiliate links, such as:
- The product has not arrived
- The product is damaged or faulty
- You received the wrong item
- You wish to initiate a return or exchange
Please contact the retailer (Beurer) directly using the contact information provided on their website or in your order confirmation email.
5. Contacting Us
While we cannot assist with returns, refunds, or order-related queries, we are happy to help with any editorial questions or concerns about our content:
Email: maria@lvn360.com
Please note that this email address is for editorial enquiries only. We cannot process returns, issue refunds, or access your order information with any retailer.
6. Further Information
For further guidance on your consumer rights in the UK, you can contact:
Citizens Advice
Consumer helpline: 0808 223 1133
Website: citizensadvice.org.uk
Trading Standards
Contact through your local authority or via the Citizens Advice helpline.